Features
VoIPcube gives you the tools to quickly and easily deploy extensive features on top of your existing UC platform. Leverage these features and add-ons to boost the efficiency of your customers.
🌐CRM Integrations
Use the managed integrations to connect with 60+ vendors or use the powerful workflow editor to build your own custom integrations.
🏷️Call Tagging
Quickly tag calls by using pre-defined or CRM-sourced tags and use our API enabled platform for all reporting needs.
🔀Call Journey
Quickly gain insight in the call journey of the inbound caller. See queue times, transfers and previous agents. Allow your agents to easily adapt to the situation at hand.
🔉Call Recording
Use our tools to quickly explore, back-up and integrate call recordings to location or tool of your choosing.
🪪Caller ID Selection
Is your UC platform lacking a quick way to change the outbound caller-id? Use our apps to enable 1-click caller-id changes.
↩️Last Agent Routing
Increase happiness for returning callers by automatically connecting them to the previous connected agent.