Last Agent Routing

Increase happiness for returning callers by automatically connecting them to the previous connected agent.

Smart routing

Use our API's or call flow templates to easily implement Last Agent Routing on your customers PBX.

VoIPcube uses it's built-in call monitoring and tracking to identity returning callers and it's handling agent, and allows routing to this agent before continuing with the original flow if not connected.

Use this to your advantage and improve caller happiness by eliminating the need for callers to repeat their story.

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